FREE SHIPPING FOR ORDERS $35 OR MORE

Contact Us

Customers like you mean the world to us, our employees, and our and families 🐾 Please keep in mind we are a very small business (less than 5 employees) and we do everything in house - designing the website, designing products, shipping orders, customer service - we do it all! 

Orders on average take 1-3 weeks to get delivered to your house. If all items in your order are in stock, the order will ship out faster, normally within 3-5 business days. 

Since we don't carry too much inventory on hand, we custom make a lot of our jewelry and products "on demand" meaning we start to make it once the order is placed. 

When an item or sale becomes popular, shipping times can take a bit longer than usual. If you are on a time constraint and cannot wait to receive your order, no problem at all, just fill out the form on the bottom of this page to cancel your order and we will give you a full refund no questions asked. 

We also have a 30 day guarantee on all orders - if you are not pleased with your purchase please let us know within 30 days of receiving your order to return it for a full refund.

 

FREQUENTLY ASKED QUESTIONS


How Can I Contact Stay Pawsitive?
Please fill out the form at the bottom of this page and we will get back to you within 24-48 hours. Please keep in mind we are a very small team/business, we do not operate exactly like the big corporations :)
How Long Until I Receive My Order?
All of our products normally ship within 1-3 weeks :) Because we do not carry a lot of inventory, we custom make most orders as they come in. If we have the items of an order in stock, they will ship out within 3-5 business days. You will receive an order confirmation after you place your order to your email, and another email with tracking information once your item has shipped. If you ever need to cancel your order due to time constraints, no problem, we have a 30 days no questions asked full refund policy.
How Much Is Shipping?
All orders from $0-$35 ship out at a flat rate of $4.95. All orders $35 and up ship free! If you're a Pawws Program member, you get free shipping no matter what :)
How Can I Cancel My Order?
You can cancel your order by filling out the form at the bottom of this page.
What Is Your Refund Policy?
You may return your item for a full refund or product exchange within 30 days from the date the item is delivered to you. If you are still waiting for your order and wish to cancel, no problem! We'll give you a full refund if you don't want to wait.  See more info here --> https://stay-pawsitive.com/pages/refund-policy
Why did you take my money out of my account and my order has not shipped yet?
ALL orders placed on our site are automatically charged to your form of payment (credit card or debit card) upon placing the order. We do not "take your money" out of your account; when you place an order from us you agree for the shown total order value to be charged to your form of payment immediately. This does not mean we will keep your money if you need a refund! 
How Can I Cancel My Order?
You can cancel your order by filling out the form at the bottom of this page.
What is your jewlery made out of?
All of our jewlery is made from nickel free non-allergic metals such as stainless steel, sterling silver, and rhodium plated zinc alloy. We make sure that we do not use any materials that would cause an allergic reaction.